XYnovaethrix
Technical Support Agreement
Effective Date: 31 December 2025
Scope: Applies to all XYnovaethrix platforms, software, APIs, services, and digital applications globally.
Authority Hierarchy: Internal Constitution → User Terms of Service → Contributor & Developer Agreement → Technical Support Agreement
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1️⃣ INTRODUCTION
This Technical Support Agreement outlines the terms, responsibilities, and procedures for support services provided by XYnovaethrix to users, partners, developers, and licensees.
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2️⃣ SCOPE OF SUPPORT
1. Support includes assistance with: - Software installation and configuration - API integration and troubleshooting - Account, license, or subscription issues - Educational or developer platform guidance 2. Support does not include: - Custom development outside approved scope - Third-party software or hardware issues - Misuse, negligence, or violation of platform policies
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3️⃣ SUPPORT LEVELS
1. Standard Support: - Email or portal-based assistance - Response within 48–72 hours 2. Priority Support: - For enterprise, educational, or approved developer licensees - Response within 24 hours, including direct communication with technical specialists 3. Emergency Support: - For critical system outages or security breaches - Response within 4–12 hours depending on severity
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4️⃣ SUPPORT CHANNELS
- Official Support Portal: https://xynovaethrix.org/support - Email: support@xynovaethrix.org - Phone: +000-000-0000 (limited hours) - Dedicated account managers for enterprise or licensed users
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5️⃣ USER RESPONSIBILITIES
1. Provide clear, accurate information about the issue. 2. Follow troubleshooting steps and guidance provided by support. 3. Maintain device, software, and network security. 4. Ensure proper access rights to systems and accounts.
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6️⃣ SERVICE LIMITATIONS
1. XYnovaethrix does not guarantee resolution for: - Issues caused by third-party software or services - Hardware failures unrelated to XYnovaethrix systems - Modifications made outside authorized usage 2. Technical support is provided on a best-effort basis and may vary depending on license type.
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7️⃣ RESPONSE AND RESOLUTION TIMES
1. Response times depend on support level and issue severity. 2. Resolution times may vary based on complexity and user cooperation. 3. XYnovaethrix will communicate progress and provide estimated timelines.
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8️⃣ LIABILITY LIMITATION
1. XYnovaethrix is not liable for direct, indirect, or consequential damages related to support. 2. Support services are provided to facilitate use but do not constitute warranties or guarantees of outcomes.
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9️⃣ CONFIDENTIALITY
1. All support communications are treated as confidential. 2. Users must not disclose confidential technical information provided by XYnovaethrix without permission. 3. XYnovaethrix may share relevant technical details internally or with authorized partners to resolve issues.
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10️⃣ TERM AND TERMINATION
1. This Technical Support Agreement remains effective for the duration of the user's license or subscription. 2. Support may be terminated for violations of policies, misuse, or breach of license terms. 3. Termination does not waive XYnovaethrix rights to enforce policies or seek remedies.
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11️⃣ AMENDMENTS
- XYnovaethrix may update this Technical Support Agreement at any time. - Updates take effect upon posting. - Users are responsible for reviewing and complying with the latest version.
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12️⃣ CONTACT
For all support inquiries, contact:
Support Portal: https://xynovaethrix.org/support Email: support@xynovaethrix.org Phone: +000-000-0000
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Version: TSA-1.0
Status: Active
Scope: Global – all users, partners, developers, and licensees accessing XYnovaethrix support services